That is where agencies bring me in. Nineteen years agency side, most of it running client services, dropped into your team to cover a gap, steady a difficult account, or add senior weight to a pitch. The client relationship stays yours.
When a relationship is under strain, or a client is thinking about leaving, I step in, have the conversations, and work to keep them.
Between hires, during parental leave, or through a period of growth, I hold the client services line so nothing slips while you fill the role.
A senior presence in the room, a clear read on the client’s real problem, and the follow up afterwards.
I reduced overall client churn from 9% to 3% within nine months, grew three of the top five accounts by an average of 24% over a year, and improved new business pitch conversion by 15%.
He was reliable under pressure, never hesitated to jump on a call when a situation needed handling, and consistently turned difficult conversations into stronger relationships.Will Bagnall, CEO and Founder, SUSO Digital
The client relationship stays yours. I can work through you or alongside you, in your name where the brief needs it. I am used to interim networks and agency overflow, so I can pick things up quickly.
Available now · remote or embedded · days to suit the brief
If I am not, I will point you to someone who is.